Terms and Conditions
Last updated: January 2024
1. Agreement to Terms
By engaging Oray Tech for any services including web development, UI/UX design, cyber security, ethical hacking, AWS solutions, SEO, branding, logo design, software development, graphic design, or digital marketing, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
2. Services Offered
Oray Tech provides the following professional services:
- Web Development: Custom websites, web applications, e-commerce solutions
- UI/UX Design: User interface and user experience design services
- Cyber Security: Security audits, vulnerability assessments, penetration testing
- Ethical Hacking: Authorized security testing and vulnerability discovery
- AWS Solutions: Cloud infrastructure setup, management, and optimization
- SEO Services: Search engine optimization and digital visibility
- Branding & Logo Design: Brand identity creation and logo design
- Software Development: Custom software and application development
- Graphic Design: Visual design for digital and print media
- Digital Marketing: Online marketing strategies and campaigns
3. Payment Terms
Payment terms are agreed upon before project commencement:
- An advance payment (typically 50%) is required to begin work
- Remaining payment is due upon project completion or as per milestone agreements
- All prices are quoted in Indian Rupees (INR) unless otherwise specified
- Payment can be made via bank transfer, UPI, or other agreed methods
- Late payments may incur additional charges
4. No Refund Policy
IMPORTANT: ALL PAYMENTS MADE TO ORAY TECH ARE NON-REFUNDABLE.
Due to the nature of digital services, custom development work, and intellectual effort involved:
- Once work has commenced, no refunds will be issued under any circumstances
- Advance payments are non-refundable as they cover initial planning, resource allocation, and project setup
- Payments for completed milestones or deliverables are final and non-refundable
- If you choose to cancel a project mid-way, payments made up to that point are non-refundable
- Dissatisfaction with subjective design choices does not qualify for refunds; we offer revisions as per the agreed scope
- Technical issues arising from client-side factors (hosting, domain, third-party services) do not qualify for refunds
Exceptions: In rare cases where Oray Tech fails to deliver any work whatsoever and the project is cancelled from our end, a partial refund may be considered at our sole discretion.
5. Project Delivery
Project timelines are estimated and may vary based on:
- Project complexity and scope
- Timely provision of required materials and feedback from the client
- Number of revision requests
- Third-party dependencies
Delays caused by the client will extend the delivery timeline accordingly.
6. Revisions
Each project includes a specified number of revision rounds as agreed in the project scope. Additional revisions beyond the agreed limit may incur extra charges. Major scope changes or complete redesigns are considered new projects and will be quoted separately.
7. Intellectual Property
Upon full payment:
- Client receives ownership of the final deliverables
- Oray Tech retains the right to showcase the work in portfolios and marketing materials
- Source files may be provided as per project agreement
- Third-party assets (stock images, fonts, plugins) are subject to their respective licenses
8. Cyber Security & Ethical Hacking Services
For security-related services:
- Client must provide written authorization for all security testing
- Testing is performed only on systems owned or authorized by the client
- Oray Tech is not liable for any disruptions that may occur during authorized testing
- Findings and vulnerabilities are confidentially reported to the client only
- Client is responsible for remediation of discovered vulnerabilities
9. Confidentiality
Oray Tech maintains strict confidentiality of all client information, project details, and sensitive data. We do not share client information with third parties without explicit consent, except as required by law.
10. Limitation of Liability
Oray Tech shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities. Our total liability shall not exceed the amount paid by the client for the specific service in question.
11. Termination
Either party may terminate the service agreement with written notice. Upon termination, the client is responsible for payment of all work completed up to the termination date. The No Refund Policy applies to all terminated projects.
12. Governing Law
These Terms and Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
13. Contact Information
For questions about these Terms and Conditions:
Oray Tech
Founder: Umesh Jangid
Head Office: Mumbai, India
WhatsApp: +91 9116156732
Instagram: @oraytech.store
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, including the No Refund Policy.